1. What makes your therapy services affordable?

We believe that mental health support should be accessible to everyone. Our sessions start at $50, with your first session completely free. This allows you to meet your therapist, discuss your goals, and see if it’s the right fit — no pressure or commitment required.

2. Do you offer online or in-person therapy?

We offer secure online therapy sessions across Ontario and most provinces in Canada. All sessions are conducted through an encrypted video platform to protect your privacy.

3. Who will I be working with?

You’ll be matched with a qualified therapist or intern therapist based on your needs and preferences. All therapists are supervised by a licensed clinician to ensure quality care and professional oversight.

4. What types of therapy do you offer?

Our therapists are trained in a variety of evidence-based approaches, including:

• Cognitive Behavioural Therapy (CBT)

• Emotion-Focused Therapy (EFT)

• Mindfulness-Based Therapy

• Solution-Focused Brief Therapy (SFBT)

• Couples and Relationship Therapy

• Acceptance and Commitment Therapy (ACT)

• Psychodynamic Therapy

• Trauma-Informed Therapy and more.

We’ll help match you with the approach that best fits your goals.

5. How does the first free session work?

Your first session is a 50-minute consultation with our intern therapists, or a brief 10 minute consultation with our senior level therapists where you can share your concerns, learn about the therapy process, and ask any questions. It’s a chance for both you and the therapist to see if it feels like a good fit.

6. How can I book a session?

Booking is simple! You can:

• Book online through our website’s secure booking form

• Email us at info@welcome2wellness.ca

• Call or text our intake line 647-931-3608 (we’ll respond within 24 hours)

7. Do you accept insurance or benefits?

Many of our therapists are supervised by registered clinicians, which means sessions are eligible for reimbursement under most extended health insurance plans in Canada. We also provide detailed receipts for easy claims submission.

8. What issues do you help with?

Our team supports individuals, couples, and families facing a wide range of challenges, including:

• Anxiety and depression

• Stress and burnout

• Relationship or family issues

• Grief and loss

• Self-esteem and identity

• Life transitions

• Trauma and emotional regulation

• Pre/postnatal support, IVF support, birth trauma

9. Is online therapy effective?

Yes! Research shows that online therapy is just as effective as in-person sessions for most mental health concerns. It also offers flexibility, privacy, and accessibility from the comfort of your home.

10. What is your cancellation policy?

We ask for 24 hours’ notice for cancellations or rescheduling. Missed appointments or late cancellations may be subject to the full session fee, except in emergencies.

11. How do I know if therapy is right for me?

If you’ve been feeling stuck, overwhelmed, or want to better understand yourself or your relationships, therapy can help. Your free first session is a great way to explore whether it’s right for you — there’s nothing to lose and support to gain.

12. Do you offer therapy for children, teens, or couples?

Yes. We have therapists who specialize in child, teen, and couples therapy, as well as parenting support and family sessions. Just mention your preference when booking so we can connect you with the right therapist.

13. What areas in Canada do you serve?

We currently serve Ontario and most provinces across Canada through secure online sessions, with plans to expand further.

14. How soon can I start therapy?

We typically offer appointments within 3–5 business days, depending on therapist availability. Evening and weekend sessions are also available.

15. What if I need urgent help or am in crisis?

If you are in crisis or need immediate support, please contact:

• 911 or go to your nearest emergency department

• Talk Suicide Canada: 1-833-456-4566 (24/7)

• Kids Help Phone: 1-800-668-6868 or text CONNECT to 686868

Our therapists do not provide emergency or crisis intervention services.